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Get quick answers to your questions about OnlySkill. Browse by category or use the search function to find specific information about courses, payments, and support.
- General Questions
- Regular Questions
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- Payment Options
- Terms & Conditions
What kind of support does OnlySkill provide?
We offer comprehensive support to ensure your learning success. You'll get email support within 24-48 hours for any questions about course content, technical issues, or account management. Each course includes detailed instructions, downloadable resources, and access to our student community where you can connect with peers and instructors.
How do I access my courses after purchase?
Once you complete your purchase, you'll receive instant access to your courses. Simply log in to your account dashboard, navigate to "My Courses," and click on any course to start learning. You can access your courses from any device—desktop, tablet, or smartphone—and pick up exactly where you left off.
Are the courses suitable for beginners?
Absolutely! Our courses are designed for all skill levels. Each course clearly indicates whether it's for beginners, intermediate, or advanced learners. Most of our personality development courses start with foundational concepts and progressively build to more advanced techniques, making them perfect for anyone starting their personal growth journey.
Can I download the course materials?
Yes! All our e-books, worksheets, templates, and supplementary materials are downloadable in PDF format. Video lessons can be streamed online anytime, but supporting documents can be saved to your device for offline reference whenever you need them.
Do I get a certificate after completing a course?
Yes, you'll receive a professional certificate of completion once you finish all course modules and any required assessments. Certificates can be downloaded, printed, or shared on LinkedIn and other professional platforms to showcase your commitment to personal development.
How long does it take to complete a course?
Course duration varies depending on the program. Most courses range from 8-15 hours of content and can be completed in 2-6 weeks at a comfortable pace. However, since all courses offer lifetime access, you can learn at your own speed—whether that's completing it in a weekend or spreading it over several months.
Are there any prerequisites for enrollment?
Most of our courses have no prerequisites and are designed for anyone committed to personal growth. Specific requirements, if any, are clearly listed on each course page. Generally, all you need is an internet connection, willingness to learn, and dedication to implementing what you discover.
Can I preview courses before purchasing?
Yes! Many of our courses offer free preview lessons so you can experience the teaching style and content quality before making a commitment. Check individual course pages for preview availability, or explore our free introductory content to get a feel for what we offer.
What format are the courses in?
Our courses combine multiple formats for effective learning: video lessons, downloadable e-books, practical worksheets, quizzes for self-assessment, and action-oriented assignments. This multi-modal approach ensures you understand concepts thoroughly and can apply them in real-life situations.
Can I interact with instructors?
While courses are self-paced and pre-recorded for flexibility, select premium courses include Q&A sessions, discussion forums, or email support from instructors. Check individual course details to see what level of instructor interaction is included.
How do refunds work?
We offer a 30-day money-back guarantee on all courses. If you're not satisfied for any reason, simply contact our support team within 30 days of purchase for a full refund. We want you to feel confident in your investment and completely satisfied with your learning experience.
Can I gift a course to someone?
Yes! You can purchase courses as gifts by selecting the "Gift This Course" option on the course page. You'll receive a gift code that can be sent to the recipient via email. They can then redeem it to access the course with their own account.
Are there group or corporate pricing options?
Yes, we offer special pricing for teams and organizations. If you're interested in enrolling multiple people or bringing our training to your company, please contact our corporate training team at [email] for customized packages and volume discounts.
Do you offer payment plans?
Select courses offer flexible payment plans that allow you to spread the cost over 2-3 months. Payment plan availability is indicated on individual course pages. All payment plans are interest-free and provide immediate full access to course content.
What is your privacy policy?
We take your privacy seriously. We never sell or share your personal information with third parties. Your data is encrypted and stored securely, used only to provide you with course access and improve your learning experience. Read our complete Privacy Policy [link] for detailed information.
How do you protect my payment information?
All payments are processed through secure, industry-standard payment gateways (Stripe/Razorpay/PayPal). We never store your credit card information on our servers. All transactions are encrypted with SSL technology to ensure your financial data remains completely secure.
Can I cancel my enrollment?
You can request a refund within 30 days of purchase if you're not satisfied. After 30 days, all sales are final, but you maintain lifetime access to your courses. If you have special circumstances, please contact our support team to discuss your situation.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, American Express), UPI payments, net banking, mobile wallets, and PayPal. Payment methods may vary by region, and all available options will be displayed at checkout.
Are prices shown in my local currency?
Prices are displayed in [your primary currency]. If you're paying from a different country, your bank will convert the amount to your local currency at checkout. The final amount charged may vary slightly due to exchange rates and potential international transaction fees from your bank.
Do you offer discounts or promotions?
Yes! We regularly offer promotional discounts during special occasions and holidays. Subscribe to our newsletter or follow us on social media to stay updated on exclusive offers, early-bird pricing, and bundle deals that can help you save significantly on multiple courses.
What are the terms of course access?
Upon purchase, you receive lifetime access to all course materials for personal use only. You may not share, reproduce, or distribute course content. Courses cannot be transferred to other users. We reserve the right to update content, but all updates are provided free to enrolled students.
What happens if a course is discontinued?
If we ever discontinue a course you've purchased, you'll maintain full access to all existing content indefinitely. We'll provide advance notice if any major changes occur and will offer suitable alternatives or upgrades when applicable.
Can I access courses from multiple devices?
Yes, you can access your courses from any device (computer, tablet, smartphone) by logging into your account. However, for security purposes, you can only be logged in on up to 2-3 devices simultaneously. Sharing accounts is not permitted under our terms of service.
